FAQS

TERMS OF SERVICE

BEFORE ORDERING YOU MUST READ AND UNDERSTAND THE DESCRIPTION OF EACH PIECE. EACH PIECE IS HANDCRAFTED AND HIGH QUALITY IS NOT ACHIEVED IN A DAY. PLEASE ALLOW FOR THIS TIME PERIOD OF PROCESSING & SHIPPING TO BE ACCOUNTED FOR BEFORE TAKING ACTION OR CONTACTING US.

SHIPPING POLICY

ALL PIECES ARE SHIPPED BY THE OWNER OF 610 STUDIOS. PIECES SHIPPED WITHIN THE UNITED STATES ARE SHIPPED THROUGH UPS & USPS. SINCE WE ARE CURRENTLY RUNNING A PRE-ORDER, PLEASE ALLOW FOR 6-8 WEEKS OF PRODUCTION TIME. ONCE PRODUCTION TIME IS DONE PLEASE ALLOW FOR 1-2 WEEKS OF SHIPPING FOR YOUR PRODUCT TO DELIVER. FOR ALL PRODUCTS OUTSIDE OF THE UNITED STATES PLEASE ALLOW FOR 2-3 WEEKS FOR YOUR PRODUCT TO DELIEVER ONCE PRODCUTION IS DONE. CHARGEBACKS MUST BE IMMEDIATELY OVERTURNED IF THESE CUSTOMERS CHARGEBACK BEFORE THIS PRE-ORDER PERIOD (TOGETHER WITH SHIPPING PERIOD AFTER PRODUCTION) HAS ENDED.

REFUND POLICY

ALL PIECES ARE MADE-TO-ORDER PRODUCTS. THEREFORE, ALL PURCHESES AND SALES ARE FINAL HOWEVER YOU CAN CONTACT US VIA EMAIL TO EXCHANGE OR SIZE SWAP ANY PIECE BEFORE IT HAS BEEN SHIPPED UNLESS IT'S BEEN PRE-OREDRED.

PRIVACY POLICY

ALL ORDERS AND SHIPPING DETAILS ARE COLLECTED BY SHOPIFY AND PAYMENTS WITH ANY DEBIT/CREDIT CARD WILL BE PROCESSED THROUGH FASTERPAY PAYMENT PROCESSING. OTHER PAYMENTS CAN BE PROCESSED THROUGH PAYPAL, KLARNA, AFTERPAY, AFFIRM, ETC.

CONTACT

610STUDIOSS@GMAIL.COM